1.1 We operate the website www.royaldoors.co.uk. We are Secured Doors LTD, Our VAT number is 161736606.
1.2 To contact us, please see our Contact Us page. www.royaldoors.co.uk/contact-us/
2.1 You may make use of our websites www.royaldoors.co.uk, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering for an account on our site.
2.2 We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
2.3 By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
2.4 If you do not agree to these terms of use, you must not use our site.
2.5 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
2.6 We have the right to disable any user details or password or any other piece of information as part of our security procedures, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
3.1 We only use your personal information in accordance with our privacy policy. Please take time to read this, as it includes important information which applies to you.
4.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
4.2 Our Products are made to order and the consumer is responsible for the options selected during ordering. This includes providing correct measurements, choosing opening styles, colour, handles and lock system and any other options they have chosen.
5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5.3 Communications Between Us
5.3.1 if you wish to contact us for any other reason, you can emails us at info@royaldoors.co.uk.
5.4 Our Liability if you are a Consumer
5.4.1 We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement, based on any statement in this Contract.
6.5 Communications Between Us
6.5.1 any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our website.
6.5.2 a notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately.
6.5.3 in proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
6.5.4 the provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
6.5.5 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order. 6.6 Our Liability if you are a Business
6.6.1 We only supply the Products for internal use by your business.
6.6.2 We do not limit in any way our liability for: death or personal injury caused by our negligence; defective products under of the Consumer Protection Act 1987; fraud or fraudulent misrepresentation; or breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
6.6.3 Subject to clause 6.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Contract for: any loss of profits, sales, business or revenue; loss or corruption of data, information or software; loss of business opportunity; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss.
6.6.4 Subject to clauses 6.2 and 6.3, our total liability to you in respect of other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Products.
6.6.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 7.3 below.
7.3 We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
8.1 If you are a consumer, you have the right to cancel your order but must do so within 3 working days after placing your order with a reason for cancelling.
8.1.1 Cancellation fees apply. £70 + VAT.
8.2 To cancel, please contact us in writing to tell us by info@royaldoors.co.uk. You may wish to keep a copy of your cancellation notification for your own records.
8.3 If you exercise your right to cancel after 3 working days of placing your order the buyer shall be charged for the value of goods.
8.4 Once you cancel you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. Clause 8.1.1 still applies. We will process the refund due to you as soon as possible and, in any case:
- a) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, or
- b) if there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.
8.5 For returns and refunds
8.5.1 Our products are made to order and are non-refundable. Only specific parts such as hinges, handles, locks, and other hardware components can be replaced if they are damaged or defective.
8.5.2 Upon delivery the customer is responsible for checking if the product is correct (opening side, size, colour, parts) and not damaged or defective and will be required to sign a delivery note confirming their satisfaction with the product.
9.1 Your order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
9.2 Delivery will be completed when we deliver the Products to the address you gave us as.
9.3 The Products will be your responsibility from the completion of delivery as outlined in 8.5.2 above.
9.4 You own the Products once we have received payment in full, including all applicable delivery charges.
9.5 Please note that there are a small number of postcodes, usually in remote rural areas, to which we may not be able to deliver to [link to map of delivery areas]. If you have any queries regarding your order, please contact us www.royaldoors.co.uk.
9.6 We can only accept orders for delivery to addresses within the UK Mainland.
10.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of the Products are correct at the time of publication. However, if you discover an error in the prices of the Products you ordered, please see clause 10.4 below for what happens in this event.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which were made at the time of ordering.
10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
10.4 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order free of charge. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower or higher) price.
11.1 Payment must be made by one of the following: Mastercard, Visa, Maestro or PayPal. Payment for the products and all applicable delivery charges must be made online.
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.
12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: we will contact you as soon as reasonably possible to notify you; and fraud or fraudulent misrepresentation; our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
